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Table for 4 on Saturday night, gluten-free note recorded, SMS confirmation.
Small business
A switchboard that understands the request instead of asking you to press 1, 2 or 3.
Touch-tone menus make people hang up. Kalyo listens to the request in plain language, works out who should handle it and passes the context along before connecting.
Recordings produced with Kalyo's voice engine. No real customer data.
What the agent handles on the phone
Natural-language switchboard
No more phone trees: the caller explains their need, the agent understands and directs them. The same reception 24 hours a day.
Smart inbound routing
Sales, support, accounts, recruitment, management: the agent routes by your rules, availability and each department's hours.
CRM synchronisation
Caller ID recognition, record creation or update, automatic addition of the call summary and the follow-up task.
First-level quote handling
The agent collects the need, volume, deadline and budget, applies your grid and passes a pre-qualified request to sales.
Overflow and seasonal peaks
When volume spikes, the agent absorbs the queue instead of letting the phone ring: no caller on hold, no call lost.
Order and status tracking
Connected to your ERP or a tracking sheet, the agent reports the state of a file or a delivery without tying up support.
How a call unfolds
Reception and identification
The agent introduces itself, recognises the number if a record exists and listens to the request.
Qualification and routing
It determines the right department, checks availability and prepares the context summary.
Written record or transfer (option)
Call record and follow-up task created in the CRM; as an option, direct transfer to the right department with context.
Target integrations for SMEs
- CRM (HubSpot, Pipedrive, Salesforce, Zoho)
- Microsoft 365 / Google Workspace
- Existing VoIP and SIP trunking
- ERP and order-tracking tools
- n8n, Make, Zapier, webhooks
- Slack / Teams notifications
Frequently asked questions
Does the agent replace our receptionist?
It absorbs repetitive volume and uncovered hours. The goal is to give teams time back for high-value calls, not to remove human contact.
How does it connect to our telephony?
Through a SIP trunk or forwarding from your carrier. No migration of your infrastructure is required.
Where is call data stored?
Processing and hosting inside the European Union, with configurable retention and deletion on request.
Is Kalyo compliant with the AI Act?
Kalyo is a limited-risk AI system: it tells every caller they are speaking with an AI, and every call is sent to your team as a time-stamped record, for human oversight and full traceability. It is not used to screen job applications, assess employees or grant credit, uses classified as high-risk.
Judge the product, not the pitch
Trigger a test call to your own phone and assess the agent's latency, diction and relevance yourself.