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Leak under the sink: urgency assessed, address and door code captured, slot booked.
Trades & construction
Your hands are deep in the job. The agent triages the emergency for you.
A callout is won on the first call answered. Kalyo assesses severity, records the address, the door code and the contact, then books a slot — or alerts you immediately if it's critical.
Recordings produced with Kalyo's voice engine. No real customer data.
What the agent handles on the phone
Urgency triage
Active leak, power cut, jammed door, heating failure: the agent follows your question tree and classes the call as critical, moderate or schedulable.
First safety steps
Close the stopcock, trip the breaker, shut off the gas: the agent guides the caller using instructions you have approved.
Full address and access
Street, floor, building code, intercom, parking: you arrive with a usable record, without calling back for a detail.
Quote requests
Type of work, surface area, desired timing, rough budget, photos requested by SMS: the request arrives pre-qualified.
On-call and out of hours
Nights, weekends, bank holidays: depending on severity, the agent wakes the on-call technician or schedules a morning callback.
Service area
A call from outside your patch? The agent says so straight away instead of costing you a wasted trip.
How a call unfolds
Answered even on site
The agent introduces itself in the company's name and checks whether it's an emergency.
Triage and instructions
It assesses severity, guides safety steps and captures all access information.
Slot booked or instant alert
A slot goes into the schedule, or an alert is pushed to the on-call technician with the full record.
Target integrations for trades
- Google Calendar / Outlook (technician schedule)
- Quoting and invoicing software
- CRM and job records
- SMS alerts and on-call dialling
- n8n / Make / Zapier webhooks
- Transcript and recording export
Frequently asked questions
How does the agent spot a genuine emergency?
You define the grid: by incident type, keywords and the caller's answers. The agent applies your logic, not its own, and escalates ambiguous cases as high priority.
Can I keep my current number?
Yes. A conditional call-forward from your existing line is enough — you choose: always, out of hours, or after X rings.
Can the agent quote a price?
It can state a callout fee or a range you have approved, and refuses to price a job that requires a site visit.
Does Kalyo handle life-threatening emergencies?
No. Kalyo qualifies your job requests (leaks, breakdowns, call-outs) but does not replace the emergency services: triaging emergency calls is classified as “high-risk” by the AI Act, and Kalyo is not designed for it. If anyone is in danger (gas, electricity, fire), dial 112.
Judge the product, not the pitch
Trigger a test call to your own phone and assess the agent's latency, diction and relevance yourself.